Refund Policy

Refund Policy

Last Updated: February 20, 2026

1. Overview

At Caretrip, we strive to provide exceptional travel services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be processed for our services.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Cancellation by Caretrip: If we cancel a booking or service due to circumstances beyond your control, you will be entitled to a full refund.
  • Service Not Provided: If the service you paid for was not provided as described, you may be eligible for a partial or full refund.
  • Double Payment: In case of accidental duplicate payments, we will process a full refund for the duplicate transaction.
  • Technical Errors: If a payment error occurs due to a technical issue on our end, we will process a refund.

3. Refund Processing Time

Once your refund request is approved:

  • Refunds will be processed within 7-14 business days
  • The refund will be credited to the original payment method used for the transaction
  • You will receive a confirmation email once the refund is processed
  • Please note that your bank or payment provider may take additional time to reflect the refund in your account

4. Non-Refundable Items

The following are generally non-refundable:

  • Processing fees or administrative charges
  • Services already utilized or consumed
  • Third-party service fees (hotels, airlines, etc.) that have been paid on your behalf
  • Special offers or promotional packages marked as non-refundable

5. Cancellation Fees

Depending on the timing of your cancellation and the type of service:

  • Cancellations made more than 30 days before the service date may be eligible for a full refund (minus processing fees)
  • Cancellations made 15-30 days before may incur a 25% cancellation fee
  • Cancellations made 7-14 days before may incur a 50% cancellation fee
  • Cancellations made less than 7 days before may not be eligible for a refund

Note: Specific cancellation terms may vary based on the service provider and booking type. Please refer to your booking confirmation for detailed cancellation policies.

6. How to Request a Refund

To request a refund, please:

  1. Contact us at management@caretrip.in or call +91-7666 917 917
  2. Provide your booking reference number or transaction ID
  3. Explain the reason for your refund request
  4. Include any supporting documents or evidence

Our customer service team will review your request and respond within 2-3 business days.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation to support your case
  • Contact us for further assistance

8. Contact Information

For refund inquiries or assistance, please contact us:

  • Email: management@caretrip.in
  • Phone: +91-7666 917 917
  • Address: 1/7119, 4th Floor, Post Office Street, Shivaji Park, Shahdara, Delhi – 110032

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.